Description

This Office Manager Course is designed to provide intensive exposure to the varied skills required by an Office Manager in a modern workplace. The programme aims to build confidence and develop the ability to perform efficiently and effectively within your organisation.

Participants from across Switzerland and further afield can join this live online programme and gain practical Office Management skills from experienced tutors.

Office Manager Course Switzerland

Three-day Office Manager Course delivered by live tutors in a Virtual Classroom environment.

The programme combines theory, interactive sessions and practical exercises to help participants develop the skills required to succeed in an Office Management role.

Course Content

The course includes theory, interactive sessions, and practical exercises.

The Key Functions of an Office Manager

Understand Why Your Role Is Important

  • Key duties and skills
  • What is an Office Manager? The role defined
  • Knowledge of related functional areas

HR (Human Resources) Functions and Activities

  • Induction process

Project Management and Planning

  • An overview

Health and Safety for Office Managers

Facilities and Premises Management

Budgeting and Finance

Setting Objectives

  • Why are objectives important?
  • How to set objectives for your team
  • How to coordinate with higher-level objectives

Communication

Learn why effective communication matters and become a more effective communicator and leader.

  • Learn the importance of assertiveness in performing your role
  • Assertive versus passive behaviour

Confidence Building – Develop Your Own “Can Do” Mindset

  • How to build your self-confidence and become a more effective performer and leader
  • Lead through example
  • Learn how to spread confidence throughout the wider team

Business Acumen

  • Negotiate effectively
  • Get the most out of your budget
  • Decision-making techniques
  • Problem-solving
  • Developing and recording new office procedures for streamlining and efficiency

Handling Difficulty

  • Manage stress in yourself and the team
  • Effective conflict management

Leadership

Be a great team leader and discover how your team can reward you.

  • Delegation and supervision
  • Team working and leadership
  • Motivation – how to find the magic touch
  • Importance and application of objectives within team and group dynamics
  • Working well with colleagues
  • Coaching as a management tool

Managing Time

Get your priorities right and stay on top of your role.

  • Time management
  • Prioritisation
  • Organising the team

The Importance of the Client

  • Why customers are so important
  • How to keep this focus at the centre of operations
  • Complaint handling

Your Future Career

  • Career Development Plan

Testimonials

“The most effective learning course I’ve ever been on.”

Dates and Duration

Three-day live online course from 11:30 to 17:30.

Dates are available in the booking section.

Suitable For

  • Administrative professionals looking to become Supervisors or Office Managers
  • Existing Office Managers looking to enhance on-the-job performance
  • Administrative professionals seeking to expand their knowledge and skill base
  • Team leaders and office support professionals seeking career progression

For participants seeking a more comprehensive programme, we also offer the Office Manager Diploma, which combines the Office Manager Course with a Microsoft Office Diploma for Office Managers.

Course Benefits

  • Job readiness
  • Increased confidence
  • Expanded skill set
  • CPD Accreditation
  • Practical workplace-focused training
  • Live tutor support
  • Interactive Virtual Classroom learning

Course Outcome

  • Improved employability
  • Greater confidence in the workplace
  • Enhanced Office Management skills
  • IEAA Certification upon successful completion

IEAA Certification

The IEAA qualification is accredited training recognised as a specialist in providing excellent professional qualifications for administrative professionals.

Switzerland and International Participants

This programme is suitable for participants based across Switzerland and internationally. Whether you are in Zurich, Geneva, Basel, Lausanne, Bern, Zug, Lucerne, St. Gallen, or elsewhere, you can attend the live online training and benefit from expert, tutor-led instruction.

The Virtual Classroom format lets professionals build practical Office Management skills while balancing work and personal commitments.