Description

Our Office Manager Diploma aims to equip participants with the skills an Office Manager needs in a modern work environment and build confidence in their ability to perform effectively in their role.

The Diploma comprises a three-day Virtual Classroom course delivered online by experienced live tutors. The Microsoft Office Diploma complements this training for Office Managers and can be completed over three months, providing a comprehensive range of modern IT skills for office professionals. Complete the Microsoft Office training online in a flexible study format.

Office Manager Diploma Switzerland

Participants from across Switzerland and further afield can join this programme through our online learning platform.

Course Content

Module 1 – Office Manager Course

The Key Functions of an Office Manager

  • Understand Why Your Role Is Important
  • Key duties and skills
  • What is an Office Manager? The role defined
  • Knowledge of related functional areas

HR (Human Resources) Functions and Activities

  • Induction process

Project Management and Planning

  • An overview

Health and Safety for Office Managers

Facilities and Premises Management

Budgeting and Finance

Setting Objectives

  • Why are objectives important?
  • How to set objectives for your team
  • How to coordinate with higher-level objectives

Communication

Learn the finer points of why effective communication is so essential and become a more effective communicator and leader.

  • Learn the importance of assertiveness in performing your role
  • Assertive versus passive behaviour

Confidence Building – Develop Your “Can Do” Mindset

  • How to build self-confidence
  • Become a more effective performer and leader
  • Lead by example
  • Learn how to spread confidence throughout the wider team

Business Acumen

  • Negotiate effectively
  • Get the most out of your budget
  • Decision-making techniques
  • Problem-solving
  • Developing and recording new office procedures for streamlining and efficiency

Handling Difficulty

  • Manage stress in yourself and your team
  • Effective conflict management

Leadership

Be a great team leader and discover how your team can reward you.

  • Delegation and supervision
  • Team working and leadership
  • Motivation – how to find the magic touch
  • Importance and application of objectives within team and group dynamics
  • Working well with colleagues
  • Coaching as a management tool

Managing Time

Get your priorities right and stay on top of your role.

  • Time management
  • Prioritisation
  • Organising the team

The Importance of the Client

  • Why customers are so important
  • How to keep customer focus at the centre of operations
  • Complaint handling

Your Future Career

  • Career Development Plan

Module 2 – Microsoft Office Diploma for an Office Manager

The Microsoft Office Diploma provides training in the key Microsoft Office applications modern office professionals need.

If you don’t need the IT segment of the Diploma, you may want to consider the Office Manager Course as a standalone programme.

Dates and Duration

The programme consists of:

  • Three-day live Virtual Classroom tutor-led training
  • Up to three months of additional flexible study time for the Microsoft Office Diploma and assessments

Participants can begin the Office Manager Course on a fixed start date or start the Microsoft Office Diploma on a flexible basis.

Course dates are available in the booking section.

Suitable For

There are no defined entry requirements.

The course is suitable for a wide range of backgrounds, including:

  • Administrative professionals seeking career progression
  • Existing Office Managers wishing to enhance performance
  • Team leaders and supervisors
  • Career changers
  • Professionals returning to work
  • Individuals seeking to develop management and office administration skills

Benefits

  • Job readiness
  • Increased confidence
  • Expanded professional skill set
  • IEAA Accreditation
  • IEAA Certification upon successful completion
  • Practical workplace-focused learning
  • Live tutor support
  • Flexible online study options
  • Suitable for participants based across Switzerland and internationally

IEAA Certification

You will be issued the Level 4 Office Manager Diploma,

Switzerland and International Participants

This programme suits participants based across Switzerland and internationally. Whether you are located in Zurich, Geneva, Basel, Lausanne, Bern, Zug, Lucerne, St. Gallen or elsewhere, you can access the full programme online and study alongside your professional commitments.

The combination of Office Manager training and Microsoft Office skills development provides a practical qualification for today’s modern workplace and supports progression into Office Management, Administration Management and Business Support roles.